Creating a truly immersive and valuable experience for consumers is paramount in a totally digital world – but with so much competition, it’s an increasingly difficult task.
The difference is feeling.
How do you your customers feel after they’ve experienced what your business has to offer?
Your customers need to walk away empowered and delighted. Technology is key to delivering that experience.
With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalised service fast.
Consistent, omnichannel engagement
Customer Service provides a unified platform that makes information available across engagements - so your agents offer the consistency and personalisation your customers expect.
How we help
These are just some of the services we offer to improve your customer experiences:
· Innovation. Use technology to truly delight and create loyalty.
· Business Intelligence. Use insights and real-time to understand your customers and deliver what they want.
· Mobile. A true omni-channel experience requires mobility.
· eCommerce. Supercharge your online sales experience, and delight your customers.
· Cloud. Be agile and responsive by moving your business to the cloud.
· Web Applications. Create proprietary apps that deliver true value.
Transform your enterprise
Comprehensive, end-to-end digital services. Make Increasify your partner of choice in 2017.
Earn customers for life
Increasify delivers solutions aimed to unify the way people experience your business - across self-service, peer-to- peer service and assisted service.Talk to us today
Create consistency and loyalty
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.Talk to us today
Make your agents' jobs easier
Give your agents complete information - in a single customer service software app - to make smart decisions and provide great service.
Respond quickly to customer and market changes within an agile, cloud-based environment th
Consistent, omnichannel engagement
Customer Service provides a unified platform that makes information available across engagements - so your agents offer the consistency and personalisation your customers expect. With Customer Service, you can provide a self-service portaleCommerce
Searchable knowledge base
Periodic reviews keep responses current and relevant. Gather in-depth analytics to measure the impact of the responses.Web Application Development
Build-in digital intelligence to existing systems
Move to predictive and proactive customer service, using the data analytics in Customer Service. Interactive dashboards and data visualisations help you pull insights from your metrics, making it easier to identify trends and anticipate oppSystem Integration
Benefits of choosing Increasify
Peace of mind
We’re always available, 24/7. Our uptime sits at 99.9995%. Speak to a Level 2 engineer within 60 seconds of calling.
No need to drain your entire budget for an efficient solution, developed in both Australia and China.
Power in numbers
Partnerships with some of the biggest teach leaders: Shopify, AWS , Microsoft, Facebook, Apple, Google and Salesforce.
We work with some of the largest companies: Kaspersky Lab, Hemisphere Technologies, FMC, Agrana Fruit, and more.
Over 600,000 Australians trust Increasify.
Over $60 million in eTransactions are processed by our solutions.
Dedicated Account and Project Managers
Deal with a single point of contact during your build and ongoing maintenance and support with us.
Increasify has doubled it's growth once more in the past two years. We're becoming the default option for enterprise's looking to improve performance with technology.
Increasify have delivered enterprise-ready integrations with Salesforce, Zendesk, Shopify, TOLL, DHL, Fastway, CouriersPlease, MYOB, Xero, Eway and Epay.
Costi's Enterprises revolutionised customer service in Childcare with Increasify
How Costi's Enterprises delivered world leading Childcare management software to it's customers and staff.Read the case study
Customer Success Stories
Since its inception in America in 1883, FMC has become one of the leading global chemical companies serving the agricultureRead case study
Kaspersky Lab has been named one of the world’s top four vendors of security solutions for endpoint users. Operating inRead case study